Navigating Conflict and Difficult Conversations in Business.

Conflict and difficult conversations in business are by their definition, ‘difficult’. Many people find themselves ill-equipped to manage them, or shy away and avoid them, fearful of exacerbating the problem. However, festering friction and avoiding conversations eventually

leads to poor team relationships and low productivity.

In this practical 15-minute webinar, you'll discover why conflict isn't usually about the issue itself. By understanding the role of attachment, emotional safety and the protective behaviours people display when they feel disconnected, you'll begin to recognise the early

warning signs before conflict escalates.

You'll leave with five simple communication techniques from the EmC Leaders framework that you can immediately use to create safer conversations, rebuild trust and strengthen relationships within your team. Rather than fearing difficult conversations, you'll feel more

confident approaching them in a way that helps people feel heard, supported and ready to work together again.

Bio

Jackie Layng, MVB ACC CertAVPSAS(Ortho) GPCertSAM, is an Executive Coach and certified EmC Practitioner who helps leaders and

teams navigate organisational change, growth, and the increased pressure and stress that often comes with it.

A former Chief Veterinary Officer of one of Ireland's largest small animal practice groups, Jackie led through a period of significant private equity expansion, combining strategic leadership with a strong focus on team engagement and performance.

Today, through one-to-one executive coaching, Jackie helps leaders confidently navigate promotion, transition and organisational change with greater focus and energy. She also delivers Building Connected Teams events, helping organisations strengthen relationships, increase engagement and develop high-performing teams.